Journalist Catriona MacPhee goes undercover as a cleaner at Castlehill Care Home in the Scottish Highlands, spending around seven weeks in the role. The documentary reveals deeply troubling conditions: neglect of basic care tasks, inattention to residents, inadequately followed care plans, staff shortages, unsanitary conditions, emotional distress among residents, and instances of intimidation or mistreatment. The film aims not only to expose failings at Castlehill but to raise broader questions about care home regulation, staffing, dignity, and accountability in the care sector.
Unfortunately the movie Care Home Undercover is not yet available on Disney Plus.
| Camera | Niall Preston | Camera Operator |
| Camera | Gavin Hopkins | Camera Operator |
| Camera | Steven Donnelly | Camera Operator |
| Editing | Clyde Wallbanks | Additional Editing |
| Editing | Jim Allison | Additional Editing |
| Editing | Andrew Mitchell | Additional Editing |
| Editing | Kenny Parker | Online Editor |
| Production | Kevin Anderson | Producer |
| Directing | Mona McAlinden | Director |
| Production | Mona McAlinden | Producer |
| Editing | Shelley Jofre | Editor |
| Crew | David Hunter | Editorial Staff |